Frequently Asked Questions

You have questions? We have answers. Well, kind of, anyways… Below, you’ll see a list of some of the more popular and frequently asked questions with regards to our service and products.

If you have a question not covered here, please, do contact us

Do you offer trials?

At this time, we do not offer any sort of trial for our scripts. We do provide full support for our script, and if something does not work for you, we will refund your price, providing you give us an appropriate chance to resolve the issue.

Are your scripts encoded?

All of our scripts are encoded, using ioncube. If you have WHMCS installed, you’re already capable of running ioncube encoded scripts, as WHMCS itself requires ioncube to be installed and running

What is your refund policy

We consider refunds on a per case basis, but overall, we do not issue refunds for any reason. If our script is deemed by us not to work on your (up to date) server, and the issue cannot be resolved after a reasonable period of time, we will happily refund your purchase price.

See our terms and conditions for further refund options

Do you do custom development?

We absolutely do custom development, yes. Our rates vary from project to project. In order to obtain a quote, please contact us and we will get with you as soon as possible (usually within 24 hours).  Be as detailed as possible in your request.

Unfortunately, we cannot provide  quotes, estimates, or guesses based on live chat. This should only be used for general requests.

Can you import from <code>{</code>insertsystemhere<code>}</code>

Short answer: Probably

Long answer:
Depending on whether your system utilizes a MySQL structure, and how the structure is written, we can most likely put together an import script for your system. Even in some cases where MySQL access is not provided (ie: authnet CIM), we can do this, though this will take a bit longer to do, obviously.

What version of WHMCS do you support

Our plugins and modules all support WHMCS version 6 and later.
WHMCS v5 and prior are not supported due to MySQL compatibility issues.

How long will it take to complete my project?

Different projects will require different time frames. When we start your project, we provide an estimate and will do everything in our power to maintain that estimated time frame .