If you’ve been around the WHMCS community, you know that the initial support times by this company are, well, bad. 12 hours is the expected ‘minimum wait’, and we’ve seen this go up to 5 days, just for an initial response (which may be simply ‘Hey, get us your data’). WHMCS is a great software company, absolutely stunning. However, in the support area, they are quite sub-par.
Instead of working with WHMCS directly, give us a shot. Our per-ticket prices are far lower than their ‘priority’ upgrade, and our monthly service (which includes 3 tickets, more than enough for most) is just over that.
When it comes down to it, how long are you going to wait for critical issues?