Terms of service

Every company has them, these are pretty standard here, but you need to make sure and read through all of them, as they’re important, and we do not make exceptions here.

Our full and primary dedication is to our customers. As this is a service related business, we’d be nowhere without them. This SLA describes any and all responsibilities WHMCS Guru has to you, the individual.

Ticket Resolution Times:
Our ticket resolution SLA is 24 hours. This gives us plenty of time to login, look at the issue, address the issue, and resolve it. If , given reasonable circumstances, we cannot do so, we will refund your ticket price, in accordance with our terms and conditions.

note:
If the delay is on the behalf of a third party (yourself, WHMCS, your host, etc), this is not eligible for a refund. We make every effort to resolve tickets as correctly and quickly as possible.

Hosting SLA
Our hosting services are met with a minimum 99% uptime guarantee. We are notified immediately if your server is down, and take action to address the issue immediately, as needed.

If for any reason, we fail to meet this SLA, we’ll give you credit for one month of service, no questions asked.

In order to cancel your monthly package, you MUST open up a support ticket. This is the only acceptable form of cancellation. In addition, you must provide a 30 day’s cancellation notice, in accordance with all terms and conditions.

Our scripts are all licensed and encoded using ioncube. You do not have permission, or right to disassemble, reverse engineer, or duplicate this code. If found doing so, your license will be invalidated.

From time to time, we offer specials with our month to month administrative / support packages. If you obtain a license through this special,  your license will be made available as soon as possible, and active as long as you continue those packages. When your package expires or is cancelled, your license will be as well.

We take piracy seriously. If your license is reported to us , we will take full legal recourse, available to us under the DMCA . We spend a good deal of time with support and development on our products and services. Respect this.

ALL payments are due within 72 hours of the due date. A reminder invoice will be sent to you 7 days in advance of this date which will include your payment due date.
— Any payment not received within 72 hours of your scheduled due date will result in suspension of your account.
— Any account which has been suspended will require a $25 reactivation fee.
— Any account which is 30 days overdue will automatically be sent to collections.
— Any account sent to collections will have a 25% collections fee added to the final bill, AND a $25 administration fee.

To avoid any fees being charged to your account, please, simply pay your bill on time, or ensure that there is funds on the account when there should be. We’re more than flexible, if you find that you won’t have things available on time, just contact us at least 7 days in advance.

Returned/Chargeback Payments
If your payment for any reason is returned or charged back to us, your bill will be sent to a collection agency. You will automatically be charged $5 per day for every day that your bill was due, in addition to the collection agency fees (25%) and a $45 processing fee. Chargebacks are something we do not handle lightly, and we expect that you will do the same. We work for you, the best way possible.

Because of the type of work that we do, offering a refund is not something that is feasible. We make every effort to provide you with the quality service that we would expect ourselves however. There are a few exceptions to this policy.

  1. Licenses
    If you have not downloaded the software (trust us, we know), then we will give you a refund, in accordance with our terms and conditions.
  2. Custom development
    If you contact us within 24 hours of making the deposit, and no work has been started yet, then we will give you a refund in accordance with our terms and conditions.
  3. SLA conditions (for tickets)
    If we’ve failed (under reasonable conditions) to meet our SLA, we will refund you the price of the ticket, in accordance with our terms and conditions.
  4. Software functionality
    While we try to make sure everything works, in the event that it doesn’t work, we will provide you with a refund in accordance with our terms and conditions… In order for this to be met, you must have provided us the required logins and given us at least 48 hours to resolve the issue for you.

If it is deemed that you’re owed a refund, a 25% processing fee will be taken from the refund itself. This nominal fee goes to cover our own costs. No exceptions to this rule will be made.

Due to arrangements with certain clients, our shared hosting accounts are for WHMCS and email use (billing / support related) only. You may not , at any time, install other software on your shared hosting account. Our VPS servers do not have this restriction placed on them.

If for any reason, your account is reported to us as abusive, or spamming, we will immediately suspend this account. We maintain a zero tolerance policy for these actions. If your account is suspended twice in a 30 day period, it will be cancelled  and terminated, with no refund provided.

Our shared servers will have a maximum of 10 accounts per server on them.

Hosting accounts are suspended after 48 hours of non payment, and terminated after 7 days.

All development projects require a 50% deposit before any work can begin.

Before this request is sent, we will obtain a full , concise detail of what you’re looking for, as well as an outline.

Once this has been obtained, we will provide you with an outline of what we will do, when we will do it by, and how we will do it.

All development projects will be encoded via ioncube on release

All development will be done on our own servers, approved by the client, then released upon final approval, payment, and encoding.

While we make every effort to provide fully workable modules and addons, sometimes additional extensions to server software will be required. We will install these for you, if you have administrator access, for a nominal fee.