Our full and primary dedication is to our customers. As this is a service related business, we’d be nowhere without them. This SLA describes any and all responsibilities WHMCS Guru has to you, the individual.
Ticket Resolution Times:
Our ticket resolution SLA is 24 hours. This gives us plenty of time to login, look at the issue, address the issue, and resolve it. If , given reasonable circumstances, we cannot do so, we will refund your ticket price, in accordance with our terms and conditions.
If the delay is on the behalf of a third party (yourself, WHMCS, your host, etc), this is not eligible for a refund. We make every effort to resolve tickets as correctly and quickly as possible.
Our hosting services are met with a minimum 99% uptime guarantee. We are notified immediately if your server is down, and take action to address the issue immediately, as needed.
If for any reason, we fail to meet this SLA, we’ll give you credit for one month of service, no questions asked.