WHMCS Notifications Extended

When it comes to getting information, email just isn’t fast enough any more. Clients demand almost near instant service and resolution to their problems. Enter WHMCS Notifications Extended. No more slow email, no more “I never got the email” excuse. Get notified, notify your clients, and take action!

WHMCS Notifications Extended offers you the opportunity to reach out to your clients, and extend communication with your staff through various methods. Take a look through the following. As always, if you have any questions or concerns, please do contact us!

Alert Methods

With WHMCS Notifications Extended, you and your staff can be alerted through a variety of methods when certain actions take place. We’re always looking into more (hint: a couple more coming real soon), and if you want to throw a suggestion, please do so in our community forums.

Slack

Get staff notifications sent to Slack

Hipchat

Get staff notifications sent to HipChat

Campfire

Get staff  notifications sent via Campfire

SMS

Send notifications to staff, or your clients through SMS. Currently supported SMS providers, covering North America, and worldwide:
  • Twilio
  • Nexmo
  • BulkSMS

Pushbullet

Get notifications directly to Pushbullet

Pushalot

Get staff notifications sent to Pushalot

Pushover

Get staff and client notifications sent to pushover

Telegram

Get staff and client notifications sent to telegram

Ryver (soon)

Get notifications directly to ryver

Alert Points

WHMCS Notifications Extended can be configured to send out alerts (or not) when any of the following happen. Of course, we’re always looking for new ideas for alerts, so if you’ve got more ideas , we’re happy to hear them in our community forums

Ticket Creation

Notify your staff when a ticket is created

Staff Ticket Reply

Notify your users when your staff has responded to their ticket

Staff Assignment

Notify your staff when they have a ticket assigned to them

User Ticket Reply

Notify your staff when tickets are replied to by the user (supports individual, private staff notifications and public notifications).

Ticket Notes

Notify your staff when a note is added to a ticket they’re assigned

Ticket Reminders (nags)

Remind your staff about tickets that are assigned to them, or their departments frequently

New Orders

Notify sales staff upon new orders

Fraud Orders

Notify sales staff if an order is flagged fraudulent, so they can investigate

Invoice Creation

Notify users (and sales staff) when an invoice has been created

Invoice Paid

Notify users (and sales staff) when an invoice has been paid

Invoice Creation

Let staff and users know an invoice has been created for them

Late Fees Added

Notify users (and sales staff) when an invoice has late fees added to it

Invoice Refunded

Notify staff and users of refunds

Invoice Paid

Notify users (and sales staff) when an invoice has been paid

Cancellation Request

Notify staff of cancellation requests so they can follow up.

Service Suspended

Notify staff and users of service suspension

Service Unsuspended

Notify staff and users of service unsuspension

Service Terminated

Notify staff of service termination

Admin Only Notifications

If enabled, the following items will only alert admins via the administrative chat rooms in order to provide a bit of enhanced security. If you’ve got any suggestions for how to improve these, please do open a thread on our community forums

Domain Deleted

Order Deleted

Client Deleted

Addon Deleted

Service Deleted

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