If you’ve been around the WHMCS community, you know that the initial support times by this company are, well, bad. 12 hours is the expected ‘minimum wait’, and we’ve seen this go up to 5 days, just for an initial response (which may be simply ‘Hey, get us your data’). WHMCS is a great software company, absolutely stunning. However, in the support area, they are quite sub-par.
Instead of working with WHMCS directly, give us a shot. Our per-ticket prices are far lower than their ‘priority’ upgrade, and our monthly service (which includes 3 tickets, more than enough for most) is just over that.
When it comes down to it, how long are you going to wait for critical issues?
35. 00 / Once
One time ticket .
50. 00 / Month
Our basic plan. This will provide most clients with what they're looking for. A couple queries a month, plenty of flexibility.
80. 00 / Monthly
A bit more advanced, for the more advanced WHMCS user that might have more advanced problems on a month to month basis.
140. 00 / month
Our more advanced WHMCS support package. The number of support incidents in this package is quite able to handle almost any and every business
|Incidents or Tickets||1||3||6||12|
|Response Time||1 hour||1 hour||1 hour||1 hour|
|Resolution Time||12 hours||12 hours||12 hours||12 hours|
While we make every effort to get to your ticket in a quick and timely fashion, we cannot guarantee that your ticket will be responded to, or resolved in this fashion. There are a number of factors involved, from your own response times to the time of day that the ticket is submitted to the number of tickets in the queue to the priority of these tickets.
We will always do everything possible to get your issue resolved as soon as possible. After all, that is why you’re here, right?
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